Mob:+962777165006 | Tel:+96265512301

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FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

Can I make a booking on behalf of another person but pay it with my own credit card?

Yes you can.

Can I check in if the booking is under someone else's name?

No, only the person whose name and valid ID stated in the booking confirmation will be allowed to check in.

If I am making a booking for one room for 2 persons, do I need to provide both names?

No, you only need to provide one name. The person named in the booking must be present during check in.

How do I check if I have successfully made a booking?

You will receive a confirmation/booking reference number upon successful booking with full payment. You may also view your booking(s) by clicking on Manage Confirmed Bookings.

Must I print out my booking reservation?

It is advisable to print out your booking reservation for reference and easy check in at the Hotel. If you don’t have a print out of your reservation, please confirm your booking details at the Reception Desk and provide your identification.

What is the earliest time I can check-in?

The earliest time you can check-in is 2.00 pm

What is the latest time I can check-out?

The latest time you can check-out is 12pm on the check-out date. late check out is chargable and flexable subject to availability.

Please feel free to reach out using the contact details below:

Mob: +962777165006 | Tel: +96265512301 | Fax: +96265522286